Download Help

Most problems when downloading files are caused by incomplete or corrupted downloads. There are a number of reasons why this might occur. These can include but are not limited to: problems with your Internet connection, problems with your computer, peak traffic on the server, or a damaged file on the server.

Problems with Your Internet Connection

If you have access to second computer with an Internet connection, try your download there. If you can download to second computer successfully, the first may have a problem with its Internet connection. While the download is in progress, try not to use the computer for any other purpose, as another application's demands on your computers processor might result in this sort of problems.

Problems with Your Computer

If you have consistent problems with downloading files from the Internet, you may be having a problem with your computer. As a file is downloaded, it is written to your computer's hard disk. If there is a disk problem, the file may not be written properly. Try running a disk utility to check for errors. If any are found, they should be corrected before downloading any files. Also check your computer for viruses as these can affect its operation.

Peak Traffic on the Server

The Marketiva.com site receives a lot of heavy traffic daily. The number of visitors soars whenever we place a new product or an upgrade for download. During these peak traffic periods, some of our customers have a difficult time downloading. We will try to accommodate extra traffic, and will offer alternative download sites. If high traffic is the cause of the download problems, your only option is to try one of the alternate download sites, or to wait for an off-peak time to download.

Damaged File on the Server

We verify our files when we post them to make sure that they are valid. That said, it is possible that a file posted on one of our servers can be damaged. If you have downloaded the same file to several different computers and the resulting download is damaged, you should report it to us so we can correct the problem.

Customizing Streamster™

Streamster allows you to customize it in many ways. You are able to setup sounds, voice and visual notifications, resize and relocate windows, change the way Streamster minimizes and much more.

Setting up sound, voice and visual notifications

Streamster can trigger an audio or visual notification for an alert or a news story. If an alert or news item is of low importance, no notification will be generated. Alerts or news items of normal importance generate a sound.

To disable the sound notifications:

• Click the Settings button.
• Disable the box next to the Beep when a news item or alert is received.
• Click OK to confirm.

Alerts or news items of high priority are pronounced by using the currently active text-to-speech engine (if available).

To disable the speech notifications:

• Click the Settings button.
• Disable the box next to the Pronounce high-priority news and alerts.
• Click OK to confirm.

To configure the default voice in which the speech notifications are played back, please consult Windows Help.

Resizing windows in Streamster

In order to resize a window within the Streamster, you need to click and drag the border of the particular window you want to resize. Windows can be resized horizontally and vertically.

Relocating and splitting windows

Streamster allows you to completely change placement and order of its windows. If you click on a window tab (without releasing mouse button) and drag it to a section of an existing window, that window will split into two new windows. You can do the same but in opposite direction: merge all windows into one.

Changing the way Streamster shows in taskbar

You are able to choose which way you want Streamster to behave when minimized. By default, Streamster minimizes to your taskbar, but if you check "Show icon in the taskbar when Streamster is minimized" in the Settings dialog on the Advanced tab, Streamster will minimize to the system tray.

Using descriptive names for Charting tabs

By default, names of Charting tabs are non-descriptive and additional charts contain respective order numbers only. In order to see tabs with instrument and chart range shown in Charting tabs, you need to do the following:

• Click the Settings button.
• Enable the box next to the Use descriptive names for Charting tabs.
• Click OK to confirm.

Using Charting Application

Chart is a graphical representation of movements of the instrument's price in time.

The Streamster charting application allows you to analyze past behavior of certain instruments, which can significantly help in making trading decisions.

Reading a chart

In the top-right corner of the Charting window stands the Market Instrument ID and the Timescale. The x-axis refers to the date and time while the y-axis refers to the selected instrument price. Movement of the instrument's price can be displayed in various forms, like curve, bar chart and candlestick that spread left-to-right of the window.

Changing a style of a chart

• To change the form how the instrument's price is displayed:
• Right-click within the Charting window
• On context menu click Style
• Select one the offered styles, i.e. candle stick

Changing an instrument

To change the instrument displayed:

• Right-click within the Charting window
• On context menu click Instrument
• Select one the offered instruments

Changing a range on the chart

Range displayed on the Charting window can be changed in two ways:

Changing the time interval displayed:

• Right-click within the Charting window
• On context menu click Timescale
• Select one the offered intervals

Using the zoom:

• Right-click within the Charting window
• On context menu click Zoom
• Select one the offered percentages

Working with "My Charts"

If you are using specific Instrument, Timescale etc. with specific indicators more often than others, Streamster may save your time to adjust the Charting windows to suit your needs.

Adding new chart layout

To add a new chart layout:

• Choose Instrument, Timescale, Zoom, Style and Indicators
• Right-click within the Charting window
• On context menu click Save Chart...
• Add name for the chart
• Click OK

Choosing an existing chart

To choose a chart that was previously saved:

• Right-click within the Charting window
• On context menu click My Charts
• Choose one of the existing chart layouts

Organizing "My Charts"

To organize existing charts:

• Right-click within the Charting window
• On context menu click My Charts
• Click Organize...
• You are able to Delete and / or Rename any of existing charts
• When finished, click Close

Working with indicators

Streamster is offering a number of indicators to rise your trading to a higher level. You could easily combine indicators based on different mathematical models to get the best trading results.

Adding a new indicator

To add a new indicator on a Chart:

• Right-click within the Charting window
• On context menu click Indicators
• Click on one of the indicators offered
• On the left of the Charting window you are offered to change default settings for added indicator, link to find out more about it and to remove it immediately
• Place cursor within the Charting window and click or wait for few seconds for Settings pane to hide.

Removing an indicator

To remove an indicator:

• Click on the curve of the indicator you wish to remove
• Settings pane opens on the left of the Charting window
• Click Remove this indicator

Removing all indicators

To remove all indicators from a Chart:

• Right-click within the Charting window
• On context menu click Indicators then Remove Active Indicators

Editing settings of an indicator

To edit an indicator:

• Click on the curve of the indicator you wish to edit
• Settings pane opens on the left of the Charting window
• Edit colors, periods etc. of an indicator
• Place cursor within the Charting window and click or wait for few seconds for Settings pane to hide

Showing and hiding open positions

Streamster offers possibility to visually monitor OPEN positions. The positions are represented as a light square (yellow: LONG; blue: SHORT) on the chart. Clicking on the square displays a menu to Change... or Close... selected position.

To show or hide OPEN positions on a Chart:

• Right-click within the Charting window
• On context menu click Show positions

Working with Orders, Trades, Positions and Portfolio

Streamster™ provides powerful and easy-to-use tools for trading and detailed view of your portfolio and all past trading actions. All trading options are accessed from the Orders, Trades, Positions, Portfolio and Charting windows in the Streamster.

Orders

The Orders window is used for placing and organizing orders. You are offered to work with Market, Limit and Stop orders, depending on when you want its life on the market to begin.

Placing a new order

To place a new order:

• Click on the New button within the Orders window
• You are able to enter or change parameters of the order: Price, Price Type, Duration Type (Duration), Quantity, Quantity Type, Exit Stop-Loss, Exit Target and Text
• Click OK

The order will be placed in the Orders window with status ACTIVE if it waits to be executed, and with status EXECUTED if it is executed immediately.

Editing an order

To edit an order, it must have the status ACTIVE:

• Within the Orders window click on the row of the order you wish to edit
• Click on Change...
• You are able to enter or change parameters: Price, Price Type, Duration Type (Duration), Quantity, Quantity Type, Exit Stop-Loss, Exit Target and Text
• Click OK

Viewing and reordering columns

Streamster allows you to add, remove and reorder columns in the Orders window to suit your needs:

• Click on the Columns button within the Orders window
• Select the columns you wish to see and use Move Up and Move Down buttons to move columns left and right in the Orders window, respectively
• Click OK

Canceling orders

To cancel one order, it must have the status ACTIVE:

• Within the Orders window click on the row of the order you wish to cancel
• Click on Cancel...
• Click Yes

To cancel orders that have status ACTIVE, click on the Cancel All button in the Orders window. You will be asked to cancel Buy, Sell or All orders. Make your choice and click OK. Orders you choose to cancel, if active, receive status CANCELLED.

Clearing Orders window

To remove all EXECUTED and CANCELLED orders from the Orders window click on Clear button within the Orders window.

Trades

The Trades window gives you a complete view on trading actions you preformed. You can customize view on the window to achieve the best ground for analysis of your past trades.

Viewing and reordering columns

Streamster allows you to add, remove and reorder columns in the Trades window to suit your needs:

• Click on the Columns button within the Trades window
• Select the columns you wish to see and use Move Up and Move Down buttons to move columns left and right in the Trades window, respectively
• Click OK

Clearing Trades window

To remove all CONFIRMED trades from the Trades window click on Clear button in the Trades window.

Positions

When you want to open a position you need to place an "entry" order. If and when the entry order executes, the position becomes OPEN and starts its life on the market. For a previously opened position an instruction to close it may be entered at any moment.

Editing a position

To edit a position, it must have the status OPENED:

• Within the Positions window click on the row of the position you wish to edit
• Click on Change... button
• You are able to enter or change parameters: Exit Stop-Loss, Exit Target and text written in the Text column
• Click OK

View and reorder columns

Streamster allows you to add, remove and reorder columns in the Positions window to suit your needs:

• Click on the Columns button within the Positions window
• Select the columns you wish to see and use Move Up and Move Down buttons to move columns left and right in the Positions window, respectively
• Click OK

Closing a position

To close an OPEN position:

• Within the Positions window click on the row of the position you wish to close
• Click on Close... button
• The position will be set to status CLOSED

Closing multiple positions

To close multiple positions:

• Click on Close in the Positions window
• You can chose to close All, Short or Long positions

Removing closed positions

To remove all CLOSED positions from the Positions window click on the Clear button.

Portfolio

The Portfolio window displays your current Cash and Market Instrument positions for live and virtual trading desks.