Working with Streamster™

Working with Streamster is easy. You just need to learn few basics and you are ready to go.

Creating a new alert

To create a new alert:

• Within the Alerts window, click New.
• Click Next, and then select the strategy to use with the newly created alert. Click Next.
• Select the conditions for the alert: double-click each parameter, enter the desired value for the parameter and click OK. Click Next when all necessary parameters are set.
• Type in the name of the alert and select the alert priority. Click Next.
• Click Finish to create the alert.

Modifying alerts

To modify an alert:

• Within the Alerts window, click Subscriptions.
• Double-click the alert you wish to modify.
• Use the General and Strategy windows to modify the alert.
• Click OK.
• Click OK to confirm changes to any modified alerts.

Deleting alerts

To delete an alert:

• Within the Alerts window, click Subscriptions.
• Click the alert you wish to delete.
• Click the Remove button and confirm the removal.
• Click OK.

Managing market instrument subscriptions

Streamster allows you to monitor any number of market instruments at once and choose the information you wish to see for each of the market instruments.

Subscribing to market instruments

To subscribe to updates for a chosen market instrument:

• Click Subscriptions in a price window.
• Under Subscribe, click the text field and type in the desired market instrument name. You can also specify a part of a name: for example, typing ABC will display any market instruments with ABC in its name.
• Click Search.
• Within the Search Results box, double-click the name of any market instrument you wish to subscribe to. The name of the market instrument will appear under Active Subscriptions box.
• Click OK to confirm your subscriptions.

Removing market instrument subscriptions

To unsubscribe from updates for a market instrument:

• Click Subscriptions in a price window.
• Under Active Subscriptions, click the market instrument you wish to unsubscribe from, and click Remove.
• Click OK to confirm your subscriptions.

Selecting market update filters

Streamster allows you to select which columns you wish to see for market instruments you are subscribed to.

To choose columns to be displayed in a price window:

• Click Columns in a price window.
• Check or uncheck the box next to the column name. It is also possible to change the order in which columns are shown by using the Move Up and Move Down buttons.
• Click OK.

Joining and leaving discussion groups

By default, you are subscribed to a number of discussion groups. However, you might want to leave or join specific groups depending on your interests.

To leave or join a discussion group:

• Click Groups in the Discussions window.
• Check or uncheck the box next to the group name, depending on whether you wand to join or leave the group.
• Click OK.

Selecting news categories

Streamster displays the incoming news stories in the News window depending on your selection of news categories of interest.

To narrow down a set of news categories you are interested in:

• Click Categories within the Latest News window.
• Check or uncheck the box next to the name of the desired news category.
• Click OK to confirm the selection.

Getting started with Streamster

Streamster basics, download and installation

Novativa Streamster™ is the proprietary software utilized by Marketiva to deliver financial information and trading services to its clients. Streamster was designed and developed by Novativa Corporation.

Streamster can be used on Windows 98, Me, 2000, XP and Vista. Please check the download section for a detailed information as the list of operating systems changes. All of the information and service provided by Marketiva is delivered via Streamster software that can be downloaded from:

Download Streamster

In order to install Streamster, you need to double click on the executable downloaded from the link above and follow an easy to use installation wizard. Streamster icon will then be placed on your desktop, which you can double-click to launch this program.

Connecting to the Streamster Server

To use Streamster, you must be connected to the Internet. You can use either a dial-up connection with a phone-based modem, a broadband connection such as DSL or cable modem, or a LAN (local area network) with Internet access. Streamster is capable of connecting to the Streamster Server whenever there is an Internet connection present. If your Internet Explorer works properly, Streamster should work as well.

To connect to the Streamster Server:

• Double-click the Streamster icon on your desktop or start menu.
• Type in your user name.
• Type in the password.
• Click Connect.

Upon connecting, Streamster will take between 5 and 60 seconds to download the start-up data.

Understanding security

Streamster uses industry-standard 128-bit SSL (secure sockets layer) to encrypt the communication between you and the Streamster Server. Streamster protects your privacy by encrypting any and all data received and sent between Streamster and the Streamster Server, and by verifying the identity of the Streamster Server prior to any communication.

Troubleshooting connectivity

Because Streamster uses SSL (secure sockets layer) to communicate with Streamster Server, it is necessary that your Internet connection supports SSL. If you are using a dial-up or a broadband connection, you will be able to use SSL. However, if your computer is behind a company firewall, it might be possible that network administrators have disabled SSL. If you are unable to connect to the Streamster Server, please ask your network administrators to enable SSL by allowing TCP communication on port 443.

Streamster will work with a proxy server if your Internet Explorer is configured to use one. To check or configure your proxy settings, please open Internet Explorer, select Internet Options from the Tools menu and then click Connections.

Common connection errors in Streamster

Error: Please check your network connection and server address, and try again. (0x80342af9).

This error message is usually seen if the user has installed a download accelerator or a newer version of Norton Antivirus application on his computer. To resolve this issue and enable connection to the Streamster server, simply disable the download accelerator application before connecting to the Streamster server.

IMPORTANT: This or similar error messages can also be seen if the user is sitting behind a personal or corporate firewall that does not let communication on SSL port (number 443). Please contact your security administrator, as this port should normally be open for outbound traffic.

Error: Server security certificate is invalid or expired.

This error message is usually seen if the system date and time are not correctly set (due to BIOS upgrade or battery failure) on your computer. To resolve this issue and enable connection to the Streamster server, simply update your system date and time.

Special Windows 98 requirements

Microsoft Windows 98 is an older operating system that does not support a high level of encryption and related services by default. You will need to download and install the so-called "Active Directory Client" (dsclient.exe). This program adds necessary components to Windows 98 installation and can be downloaded from many web sites, including:

Download Active Directory Client

After downloading this file, please run and install it and proceed with the installation of the software as usual.

Marketiva Chat Channels

How do I join a chat channel?

If you wish to see all the discussion groups in Streamster, please click the button located at the top of the [Discussions] window.

Why chat flashes and how to save or clear content?
When channel name flashes, it means there is a new and unseen chat content in that chat channel. If you want to save text from a chat channel, simply click on the button and browse to a location where you want to save a log file. If you want to clear text from a chat channel, simply click on the button and the chat content will be deleted.

How to setup Chinese and Arabic letters?
If you want to see Chinese and Arabic letters in the chat instead or replacement squares, you need to open [Control Panel] and go to the [Regional and Language Options]. Select [Languages] tab and click on [Install files for East-Asian languages].

Are there limitations in chat I should be aware of?
Please note that typing in all uppercase letters, repeating question or exclamation marks is considered yelling in chat and is disruptive to the normal flow of chat. We do not allow chat participants to advertise products or services, or to ridicule services provided by us or other companies. Internet links pointing to external sites are allowed only if they have strictly educational purposes. No personal contact information, including e-mail addresses and instant messaging handles, are allowed to be sent in the chat channels. Anyone cursing or swearing will not be tolerated. All problems and issues will be addressed in a civil manner on our support channel.

Marketiva Trading Platform Basics

Where can I see your software?

Please visit our slideshow at slide page to preview our software platform.

Can I trade through your web site?

In order to trade at Marketiva you have to download and install the Streamster application. There are no other ways to trade. To get the Streamster, please go to download page.

Where can I download the Streamster?

Streamster is an application you need to download and install on your computer in order to use our services. When you download it from download page, you need to install the application on your local computer and run it to access our services.

What Operating System do I need?

We currently directly support Windows 98 / Me / 2000 / XP / Vista / 7. There is a development version that can work through Wine simulator on Linux and some other Unix operating systems, but we do not have a release version at this moment. If you have Mac OS, you may use PC simulator.

How secure is your software?

Streamster uses industry-standard 128-bit SSL (Secure Sockets Layer) to encrypt the communication between you and the Streamster Server. Streamster protects your privacy by encrypting any and all data received and sent between Streamster and the Streamster Server, and by verifying the identity of the Streamster Server prior to any communication.

Where can I find more help on your platform?

To read more details about Streamster, please go to streamster help page.